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View compareDay Excursions - Terms & Conditions
DAY EXCURSIONS - TERMS AND CONDITIONS
These booking conditions, together with our Privacy Policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with S&B Trips and Tours Ltd of Scotland & Bates, Appledore, Ashford, Kent, TN26 2AJ (Company number 14460177) ("we" or "us").
Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "you" and "your" include the lead name person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Booking:
By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them, and that you are over 18 years of age.
The deposit is required at the time of booking. You must pay the full balance by the balance due date notified (typically 28 days before the day of departure unless otherwise stated) to you in your booking confirmation. If full payment is not received by the balance due date, we reserve the right to cancel your booking and charge the cancellation fees set out below.
If the booking is made within 28 days of the date of travel full payment will be required on booking.
Cancellations by the customer:
Any cancellations must be notified to the company by the passenger that made the booking by email to tours@scotlandandbates.co.uk.
Cancellations charges will be applied as follows, when we receive written correspondence:
The deposit is non refundable
More than 28 days - The deposit only will be charged.
27 to 8 days - the higher of 50% of total trip cost or the
total of the ancillary charges incurred at the point of cancellation (including but are not limited to the full charge of any tickets, entrances or meals purchased by the company)
7 days and below - 100% of total trip cost
Cancellations by the company:
If due to low numbers or operational reasons, we are forced to cancel any excursion, we reserve the right to do so up to 2 workings days prior to departure.
All monies paid by passengers will be refunded. This does not include credit card charges you may have incurred at booking. Following the refund, we shall be exempt from further liability.
Please note if gift voucher payment was made, your refund will be issued as gift vouchers.
Changes and amendments you make to your booking:
Any changes & alterations to your booking, such as change of passengers or pick up point, may result in an administration charge.
Please speak to our Reservations Team who can advise.
Please note that due to operational reasons you may be unable to alter your selected pick up point once your booking has been confirmed.
Seats on Coach:
Please note that seat requests are not guaranteed on day excursions.
Seat allocations will be confirmed 7 days prior to travel in your emailed travel pack.
Our seat allocation policy is strictly on a ‘first come, first served’ basis with exception to the front seats and the seats adjacent to any mid-coach exit which will be reserved for ‘blue badge’ holders, subject to availability at the time of booking.
Proof of blue badge will be required at the time of booking and all seats will be subject to change.
Wheelchairs
You must advise us of you wish to bring a wheelchair Inc. powered wheelchairs or mobility scooters with you on your trip at the time of booking. Your wheelchair should weigh no more than 20kgs and you must be able to place it into the luggage hold of the coach yourself.
Pick-up locations:
Your travel pack will be emailed 7 days in advance of your date of travel. It will contain your pick up time, location, and seat location. You are requested to be at your nominated pick up location at least 10 minutes before the departure time.
The company shall not be held responsible for the late arrival of passengers at their pick-up location who subsequently miss the coach and no refund will be made in those circumstances.
Nor shall the company be held responsible for the late arrival of a coach due
to circumstances beyond our control e.g. traffic & weather conditions etc.
Reductions & Suitability:
There are no reductions for senior citizens or for children.
Please note some trips are not suitable for young children & clients with walking difficulties.
Please ensure that you discuss all requirements with a member of our Reservations Team prior to booking.
27 to 8 days - the higher of 50% of total trip cost or the
total of the ancillary charges incurred at the point of cancellation (including but are not limited to the full charge of any tickets, entrances or meals purchased by the company)
7 days and below - 100% of total trip cost
Cancellations by the company:
If due to low numbers or operational reasons, we are forced to cancel any excursion, we reserve the right to do so up to 2 workings days prior to departure.
All monies paid by passengers will be refunded. This does not include credit card charges you may have incurred at booking. Following the refund, we shall be exempt from further liability.
Please note if gift voucher payment was made, your refund will be issued as gift vouchers.
Changes and amendments you make to your booking:
Any changes & alterations to your booking, such as change of passengers or pick up point, may result in an administration charge.
Please speak to our Reservations Team who can advise.
Please note that due to operational reasons you may be unable to alter your selected pick up point once your booking has been confirmed.
Seats on Coach:
Please note that seat requests are not guaranteed on day excursions.
Seat allocations will be confirmed 7 days prior to travel in your emailed travel pack.
Our seat allocation policy is strictly on a ‘first come, first served’ basis with exception to the front seats and the seats adjacent to any mid-coach exit which will be reserved for ‘blue badge’ holders, subject to availability at the time of booking.
Proof of blue badge will be required at the time of booking and all seats will be subject to change.
Wheelchairs
You must advise us of you wish to bring a wheelchair Inc. powered wheelchairs or mobility scooters with you on your trip at the time of booking. Your wheelchair should weigh no more than 20kgs and you must be able to place it into the luggage hold of the coach yourself.
Pick-up locations:
Your travel pack will be emailed 7 days in advance of your date of travel. It will contain your pick up time, location, and seat location. You are requested to be at your nominated pick up location at least 10 minutes before the departure time.
The company shall not be held responsible for the late arrival of passengers at their pick-up location who subsequently miss the coach and no refund will be made in those circumstances.
Nor shall the company be held responsible for the late arrival of a coach due
to circumstances beyond our control e.g. traffic & weather conditions etc.
Reductions & Suitability:
There are no reductions for senior citizens or for children.
Please note some trips are not suitable for young children & clients with walking difficulties.
Please ensure that you discuss all requirements with a member of our Reservations Team prior to booking.
Should you or a member of your party have any medical condition or disability that may affect your day excursion or that of any other passenger, you must provide full details to us at the time of booking so that we can advise the suitability of the day excursion.