Privacy & GDPR Policy

S&B Trips and Tours Ltd (Scotland & Bates Tours) is committed to protecting your personal information and being clear and transparent about what information we collect, and how we will use it. 

 

This policy is designed to explain to you how we use personal information you provide to us when signing up and consenting to receive correspondence, brochures, marketing by post and email and communication by telephone. It also includes information on how we store and process your Personal Data.

 

1.  Who are Scotland & Bates Tours?

Our full company name is S&B Trips and Tours Ltd and we are the Data Controller. As a data controller we are legally required to process your personal information fairly and in a transparent manner.

 

2.  How can I contact Scotland & Bates Tours?

If you need to contact us you have a number of options, you can:

• Email us directly at tours@scotlandandbates.co.uk  
• Post a letter to: Scotland & Bates Tours, Scotland & Bates, Appledore, Ashford, Kent TN26 2AJ
• Telephone – 01233 758325

 

3.  Does Scotland & Bates Tours have a data protection officer?

While everyone at Scotland & Bates Tours is committed to protecting and respecting your privacy, we have a Data Protection Officer who deals with all aspect of personal data at Scotland & Bates Tours. You can contact our Data Protection Officer, by sending an email directly to tours@scotlandandbates.co.uk   

 

4.  How do you use my information for marketing purposes?

When you sign up or consent to receive any of our newsletters, holiday brochures, special offers or marketing communications we will use the information you provide to us, to enable us to send you our brochures, email promotions, newsletters, or any other communications you have requested. 

 

We will process your personal information for marketing purposes based on your consent. You can withdraw your consent at any time. If you withdraw your consent, we will stop sending you our communications as requested.

 

5.  Can I unsubscribe from marketing?

Don’t worry, if you decide at any point that you no longer want to receive these emails or brochures, you can unsubscribe at any time.

 

There are a number of ways you can do this:

• You can email – tours@scotlandandbates.co.uk 
• Post a letter to – Scotland & Bates Tours, Scotland & Bates, Appledore, Ashford, Kent, TN26 2AJ
• Telephone: 01233 758325

 

6.  How long do we hold your Personal Data for?

We will send you marketing communications until you choose to unsubscribe from receiving them. If you chose to remove your consent, there is nothing stopping you from contacting us again at any time. 

 

We will keep your data only for as long as it is necessary for particular purpose or purposes for which we hold it, unless there are any legal or operational reasons to hold it for longer. At the end of that period the data that we hold will be securely destroyed.

 

7.  Where does Scotland & Bates Tours store my personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. Your details are processed by and stored on software provided by Google and Mailchimp on behalf of S&B Trips and Tours Ltd.

 

8.  Do Scotland & Bates Tours share my information with anyone?

The recipients of your personal data are limited to the people who have a need to know such information to perform their responsibilities.

 

The Personal Data detailed below will be shared by Scotland & Bates Tours by email, fax or post:

• Names (where required)
• Addresses (where required)
• Email Addresses (where required)
• Telephone Numbers (where required)
• Dates of Birth (where required)
• Passport Details (where required)

 

Scotland & Bates Tours is permitted to retain and share the Personal Data detailed above in order to fulfil bookings and arrangements for travel services.

 

Scotland & Bates Tours is permitted to share the Personal Data detailed above with Sub-Processors who supply the specific travel services booked.

 

Scotland & Bates Tours is permitted to share this Personal Data with Sub-Processors by email, fax or by post.

 

We will disclose your personal information in the event:

• We sell or buy any business or assets, in which case, we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If S&B Trips and Tours Limited is acquired by a third party, personal data held will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of S&B Trips & Tours Ltd, our customers, staff or others.

 

9.  What are my rights under data protection legislation?

Data protection legislation provides you with certain rights when it comes to the processing of your information. These rights include the right to access your information, to update incorrect information, to delete your information, to restrict processing of your information, to transfer your information and to object to its processing.

 

You can find further information on your data protection rights and which apply to you from the Information Commission’s Office (the ‘ICO’) at www.ico.org.uk

 

10.  What do I do if I’m not happy?

We are committed to protecting and respecting your privacy. However, if you’re not happy with how we collect or process your information or just want some further information on your rights, you can contact us using the email addresses and postal address or telephone number set out in this policy.

 

We will work with you to resolve any issues you may have and aim to answer any question raised by you as soon as possible. You can also make a complaint to the ICO – further information can be found at https://ico.org.uk/concerns/.

 

11.  What about links from our Website?

Our site may contain links to and from the Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note these websites have their own privacy notes and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Cookie Policy

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site or by clicking ‘I accept,’ you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The only cookies utilised on our website will be those for Google Analytics and it's related services (to track user actions/events and analyse web traffic), and in some cases a session cookie to identify returning users.

 

No personally identifiable information is stored directly in cookies. We collect information through cookies with the aim of ensuring the content of the website and the website pathways work as effectively as possible.

By using our website you agree to us placing the cookies specified above on your device (phone, android, computer, mac etc.).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

 

How do I turn cookies off?

 

If you want to delete cookies that are already on your device you can do this by deleting your browser history. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

We may change this Policy from time to time as a result of changes required for operational or administrative reasons or in order to comply with changes in the law.

 

Changes to this privacy notice

We keep our privacy notice under regular review.